Welcome to Telehealth! Our goal is to provide Veterans with the right care, in the right place, and at the right time. Clinical Video Telehealth (CVT) aims to make the Veteran’s local community the preferred place of care whenever possible. We bring the best health care services to Veterans through the use of convenient and secure video conference technology.
As a Veteran, you can now be connected to your VA health care provider in a virtual and real-time interaction. Telehealth provides great benefits and access to the best health care without having to make long trips to see your providers in person.
This Welcome to Telehealth Kit is designed to help guide you through the initial steps of the onboarding process. Whether you use a VA-issued tablet or your own technology, please complete the items on the Quick Start Guide Checklist(s) in this Kit before your first appointment.
Thank you for your participation in the Telehealth program. VA providers are committed to serving your health care needs in the most effective way possible. We want you to feel your best!
This guide will prepare you for your telehealth appointments using a device VA has sent you. We want you to feel comfortable as you connect with your provider using technology. VHA is committed to serving your healthcare needs the best way possible!
This guide will prepare you for your telehealth appointments using your own device. We want you to feel comfortable as you connect with your provider using technology. VHA is committed to serving your healthcare needs the best way possible!
To ask questions about using VA Video Connect (VVC) or to test your device before your appointment, use the test site link: mobile.va.gov/app/va-video-connect
For technical assistance at any point in this process, contact
Personal computers or Android/Windows mobile devices:
My appointment with is scheduled for: at . I talked to to schedule this appointment.
You are receiving a Mobile Telecommunications Device with computing capabilities because you have chosen to participate in Telehealth. We extend a warm welcome to you! The Department of Veterans Affairs is pleased to provide this equipment for your VA Telehealth visits. The equipment must be returned when one of the following actions has been taken:
The equipment is part of an inventory that is utilized for Veterans who do not own this type of equipment but would like to enroll in Telehealth. Please take care of the equipment so that it can be issued to one of your fellow Veterans who enroll in the Telehealth Program in the future.
Protecting Your Personal Information
We want to work with you to ensure your personal information is protected. The VA will not enter any protected health information or information about your identity into this device. If you choose to enter such information, please protect this information as you would any other personal information, as the VA is not responsible for the security of this information if the device is misplaced, lost or stolen. To protect your personal information, we highly recommend that you do not enter this information on the device.
Use of Equipment and Internet
The equipment and the internet are provided for your telehealth care and can also be used as directed by your provider. Please be mindful to use the equipment and internet for these purposes only to ensure that we can provide internet and equipment for your fellow Veterans as well. We are required to monitor usage of data to ensure that all Veterans enrolled in telehealth have sufficient availability of internet.
Lost or Stolen Device
Should your device be lost or stolen, please file a police report as soon as possible, and notify your clinician and the staff at the VA facility from where you receive care. They will need the number of the police report.
Please follow these rules while the device is in your possession:
If you have problems with your device, call the National Telehealth Technology Help Desk at 1-866-651-3180 (7 AM – 11 PM EST, 4 AM - 8 PM PST, Monday through Saturday).
Once again, welcome to Telehealth! The VA is pleased to offer you this modality of treatment!
Please remember that the tablet is Federal property and you are responsible for returning it when you are no longer participating in video consults with your provider.
You are also responsible for maintaining the tablet in its current condition which will allow it to be used by other Veterans in the future.
Options for returning the tablet: